Mark Gandolfo
Product Manager / Developer
  • Name: Mark Gandolfo

  • Job: Product Manager

  • Email: mark@gandolfo.com.au

Hello

I’m a multi-disciplinary technologist. I am a Leader with 10+ years of experience bringing technology products to market as a Product Manager, Development & Delivery Manager, and a Technical Lead.

I am driven by the idea that there is a better way to identify business opportunities, to launch new products to market, to run technology-focused teams, and to build innovative software.

I have extensive knowledge in the implementation and usage of agile engineering and product development practices, lean product development and design thinking frameworks along with a track record in creating impactful organisational change.

When I’m not building products, you can find me mentoring through Product Hive, riding motorbikes or woodworking, and most importantly being a father

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How I Work

Discovery

I will understand the problem you're trying to solve, empathise with the customer. Map out the competitive landscape. Identify strategic opportunities. Define design goals and requirements.

UX + Design

Combine effective interfaces, and consistent visual language into a captivating design that resonates with the target audience. Test via prototypes to ensure customer feedback is received

Build

Map design to code. Closely work with you ironing out all the details. You'll be feeling excited by this point; it's almost there.

Refine

Test prototypes with real people against actual problems. Iterate and improve, test & measure to help drive what's next.

Where I Work

I am a Product Manager at Qantas Hotels, focused primarily on our customer's post-booking experience. Our mission at Qantas Hotels is to be the default accommodation provider for all Qantas customers.

At Qantas Hotels, we are structured in OKR driven product teams. Focus 80% of our time on customer discovery, and 20% on delivery. We empathise with our customers, and we're always in constant pursuit for perfection.

Mark Gandolfo