I have over 11 years of experience as a Product Manager in rapidly growing companies & enterprise. My expertise lies in user-facing B2B products, data-driven development, roadmap planning, stakeholder management, and UX.
MARK GANDOLFO
LEAD PRODUCT MANAGER
PRODUCTS I'VE WORKED ON
Uplifting the Selling Experience at Reece
Developed a custom point-of-sale solution for Reece Group that reduced transaction time by 23% and slashed staff training requirements from six months to just weeks, while enabling seamless multi-device functionality.
An omni-channel customer data platform
Implementation of a comprehensive Customer Data Platform that unified 850,000 fragmented customer profiles across Reece's ecosystem into a single platform, enabling seamless omni-channel experiences and increasing identifiable transactions by 30%.
Personalised faceted search surfacing 180k products
Transformed Reece's outdated manual search system into a hyper-personalized Elastic Search platform with real-time product data, dramatically improving accuracy and user experience across all channels
Airbnb-Qantas Strategic Partnership
Supported the development of a strategic integration between Airbnb and Qantas Hotels, enabling millennial travellers to discover alternative accommodations on Qantas.com while earning Frequent Flyer points, benefiting both brands through shared audience engagement.
Qantas Luxury Holidays for Gold & Platnium Loyalty Members
Developed a targeted luxury hotel platform for high-value Frequent Flyers after identifying a market gap through competitor analysis and customer research. Our rapid-launch approach evolved from a simple landing page to a full booking engine, creating a successful new product line for Qantas.
Qantas Hotels Self-Service Platform
Transformed the Qantas Hotels booking experience by developing a comprehensive self-service platform that eliminated call center dependencies, starting with a simple cancellation feature that evolved into a full suite of digital management tools integrated with the Qantas App.
Evented-API Booking Engine Platform
Transformed Qantas Hotels' monolithic booking system into a high-performance, event-driven architecture that reduced booking completion time by 60% while increasing system reliability to 99.9% uptime.
Transforming Digital Regional Publishing
Implemented a comprehensive digital editorial platform serving 60 regional mastheads, integrating print content with digital workflows and delivering targeted advertising solutions that supported all digital revenue.
COMPANIES I'VE WORKED WITH
